To resolve this issue, follow these simple steps:
1. Test the device with a different power adapter with cable to see if the issue is related to the current one.
2. Resetting the Camera: First, slide the Manual Privacy Cover to the left. Locate the reset button and use a sharp object such as a toothpick or paperclip to press and hold it for 5 seconds. Upon hearing the "Reset Successfully" prompt, wait for the device to restart. Finally, slide the Manual Privacy Cover back to the right until it clicks into the locked position.
3. Please try to click the mic icon and turn on the video sound switch on the app, then speak to check if the voice is normal.
